Frequently asked questions

What are HQG1C ponies?

High Quality G1 Customs (HQG1C) are unique, retro-style ponies designed and made by members of the G1 collecting community. Each character design is a limited release with a set amount of units made each year. The pony designs are created in collaboration with collectors and retro toy fans, with the aim of recreating the excitement and feeling of buying and collecting My Little Pony toys from your childhood. The ponies themselves are made in a factory from hollow plastic with hand-rooted nylon hair and stamped on symbols and come sealed in their own individual bags with matching ribbon.



Do you ship internationally?

Yes! We ship internationally from the UK to the following locations: Europe Canada Australia New Zealand USA If you would like us to expand shipping to your country please drop us a message with your location and number of items for an accurate shipping quote. Please note: All if you require your order to be shipped using a tracked service you must select this option at checkout as tracked services incur an extra fee.



There's a problem with my order, what can I do?

If you have a problem with your order, please Contact Us with your order number, name and address so that we can work to resolve the issue.
For international orders, please allow 2 weeks minimum for delivery. Orders to the USA and Australia may take slightly longer. Please note: If you did not purchase tracking on your order, we can not insure your package and items are shipped at your own risk.



My pony has some minor imperfections, can I return it?

Although each HQG1C pony goes through strict quality control measures, some minor imperfections can occur. As HQG1C ponies are custom items, small imperfections such as mis-stamped symbols, mis-aligned eyes, surface marks, head/body mis-matching and missing hair plugs can be expected due to the hand-made nature of the items and the manufacturing process. In the event of a serious flaw please Contact Us with a photograph of the flaw and we can arrange a replacement item or issue a refund. I aim to describe all vintage G1 ponies in detail and I will photograph any major flaws or imperfections. I often make the ponies sound worse than they are as I try to mention even the smallest flaws. However, I am still human and so just in case I miss anything, please look at the photographs carefully and if you are in doubt, please ask! I am always happy to provide extra information and photos.



Where can I get updates, discount codes and pre-order information?

To receive advance information on pre-orders, sales, discount codes and new releases follow the HQG1C project on Facebook and Instagram. Or alternatively you can also sign up to the HQG1C-UK mailing list to get updates and information straight to your email inbox!



P&P Information

All orders are posted out within 5 working days; usually this means a Saturday or Wednesday. If you require a rush on your order, please state this in the notes at checkout. All items are posted via Royal Mail.
Wherever possible I try to use eco-friendly materials or recycled packaging. All regular ponies are shipped in padded envelopes. More delicate items or large orders will be shipped in a secure box. Please be aware that some international orders may be subject to customs and import tax. We cannot be responsible for any customs fees incurred - please check your country's relevant customs and duty website for more information. To ensure that your orderis insured, we strongly advise selecting tracked shipping at checkout, especially for larger orders. Unfortunately, we cannot be responsible for the loss of packages that are shipped using a non-tracked service. In the event of a lost package we will always do our upmost to lcoate the order and resolve the issue. For more information visit the P&P page.